Frequently Asked Questions

1. What type of files can I upload to
.PDF (Adobe Portable Document Format) .EPS (Encapsulated PostScript), (AI, PSD, TIFF, EPS, PDF, JPEG, PNG, SVG with all fonts outlined). We prefer vector artwork.

2. What do I need to do with my Fonts?
Outline all fonts to assure that the fonts don't change on our side when we open up your file(s). Fonts must be embedded in PDF files.

3. What color mode should I send my files in?
All color files should be sent in CMYK (Cyan, Magenta, Yellow, Black). Any files submitted in RGB may experience unacceptable color shifting. All files submitted in RGB are automatically converted to CMYK. All spot color files should be sent in the pms (pantone match system)colors. Do not combine pms colors with CMYK colors.

4. What are the bleed requirements?
All files must include a 1/8" (0.125 inch) bleed per dimension regardless if your design bleeds to the edge or not. An example of bleed setup for a 4" x 6" postcard would be 4.125" x 6.125".

5. What are bleeds?
The term bleed refers to any design elements that overlap a document's border. Full bleed printing is the process of printing your artwork on a surface that is slightly larger than the size of the finished product. The excess is then trimmed off, or "cropped," to get the finished product down to its final size.

6. Why do I need bleeds?
Without full bleed printing, any minor paper shift during the production process could result in the color and/or design not extending all the way to one or more of the edges. Professional materials printed via full bleed process are simply more visually attractive and professional looking than materials printed without full bleed.

7. What are your resolution requirements?
All images must be at least 300 dpi. We will not be responsible for lower resolution images.

8. Should I put Crop Marks in my design?
Yes, placing crop marks on your image will indicate exactly where the page will be trimmed. Always submit your artwork at trim size + bleed. An example of bleed setup for a 4" x 6" postcard would be 4.125" x 6.125".

9. What is a Safe Zone?
We suggest that all essential images/text be kept 1/8" or .125" inside the trim line to be sure it will not be cut off.

10. Can I use borders in my artwork?
We do not recommend you use a border, however; if you do, it is essential you allow at least 1/16" of cutting space to around the border to maintain an even appearance.

11. Can I include front and back images in 1 file?
No, each side of your artwork must be in a separate file. Do not put both front and back in the same file.

12. Can I cancel or change my order?
No, once your order has been successfully placed and approved, we cannot stop the process of the order. Once it is approved it is automatically plated and we cannot reverse the process.

13. What if I am not satisfied with my order?
Dimension Specialist, Inc. is committed to your satisfaction. We will gladly correct any errors we make due to print or production. However, we are not responsible for customer design errors such as typing, color, image, etc. You must approve your artwork before it goes into production.

14. What is your return policy?
At Dimension Specialist, Inc., all orders are custom to each client and therefore cannot be returned. We will be happy to reprint an order that contains a print or production error. If there is an error with your order you must notify Dimension Specialist, Inc. within 3 business days and return the damaged product within 7 business days.